Question 1

How do I set up SnapLockr?

Accepted Answer

After downloading SnapLockr from the App Store, open the app and you'll be guided through a simple setup process. Create a secure passcode (6 digits or a custom passphrase), optionally enable Face ID or Touch ID, and you're ready to start protecting your photos.

Question 2

Is SnapLockr free to use?

Accepted Answer

SnapLockr offers a free tier that includes basic functionality with some storage limits. Premium subscriptions unlock unlimited storage, advanced features like the web downloader, smart collections, and more. You can upgrade anytime from within the app.

Question 3

What devices does SnapLockr support?

Accepted Answer

SnapLockr is available for iPhone and iPad running iOS 15.0 or later. The app is optimized for all screen sizes and takes full advantage of device-specific features like Face ID and Touch ID.

Question 4

How secure is SnapLockr?

Accepted Answer

SnapLockr uses AES-256 encryption, the same standard used by banks and governments, to protect your photos and videos. Your encryption key is derived from your passcode using a secure key derivation function, ensuring that only you can access your content.

Question 5

Can you access my photos?

Accepted Answer

No, absolutely not. Your photos are encrypted on your device with a key derived from your passcode. We never have access to your encryption key or your content. Even if our servers were compromised, your data would remain completely secure.

Question 6

What happens if I forget my passcode?

Accepted Answer

Due to the nature of our end-to-end encryption, we cannot recover your passcode or decrypt your photos if you forget your passcode. This is by design to ensure maximum security. We strongly recommend setting up a recovery phrase during initial setup.

Question 7

Is Face ID/Touch ID secure?

Accepted Answer

Yes. Biometric authentication is handled entirely by your device's Secure Enclave. We never access or store your biometric data. Face ID and Touch ID simply provide a convenient way to unlock your vault without typing your passcode.

Question 8

How does the private web browser work?

Accepted Answer

The built-in private browser lets you browse the web without leaving traces. It doesn't save browsing history, clears cookies when closed, and allows you to download images directly to your encrypted vault. Perfect for saving images while maintaining complete privacy.

Question 9

What are Break-In Alerts?

Accepted Answer

When enabled, Break-In Alerts automatically capture a photo using the front camera whenever someone enters an incorrect passcode. These photos are stored securely in your vault, helping you identify who tried to access your private content.

Question 10

Can I organize my photos into albums?

Accepted Answer

Yes! SnapLockr supports albums and sub-albums to help you organize your private collection. Create as many albums as you like (with Premium) and easily move photos between them.

Question 11

How do I import photos from my camera roll?

Accepted Answer

Tap the add button in the app to import photos from your camera roll, capture new photos directly in the app, import from Files, or download from the web. Imported photos are immediately encrypted and secured in your vault.

Question 12

What's included in the Premium subscription?

Accepted Answer

Premium unlocks unlimited albums, unlimited sub-albums, unlimited photo storage, the web downloader feature, smart collections, and removes all limits from the free tier. You can choose monthly, annual (save 37%), or lifetime access.

Question 13

How do I cancel my subscription?

Accepted Answer

Subscriptions are managed through the Apple App Store. Go to Settings > Apple ID > Subscriptions on your device, find SnapLockr, and select Cancel Subscription. Your access continues until the end of your billing period.

Question 14

Can I restore my subscription on a new device?

Accepted Answer

Yes! Simply install SnapLockr on your new device, go to Settings in the app, and tap 'Restore Purchases'. Make sure you're signed in with the same Apple ID you used for the original purchase.

Question 15

The app is running slowly. What can I do?

Accepted Answer

Try closing and reopening the app. If you have a large number of photos, the initial loading may take longer. Ensure your device has sufficient storage space. If problems persist, try reinstalling the app (your data will be preserved if you have backup enabled).

Question 16

Why can't I use Face ID/Touch ID?

Accepted Answer

First, ensure biometric authentication is enabled in your device settings. Then, make sure you've enabled it within SnapLockr's settings. If you recently changed your device's biometrics, you may need to re-enable it in the app.

Question 17

How do I backup my vault?

Accepted Answer

Go to Settings > Backup in the app to enable cloud backup. Your data is encrypted before being uploaded, ensuring complete privacy. You can also export individual photos if needed. We recommend enabling backup to prevent data loss.

Frequently Asked Questions

Getting Started

Security & Privacy

Features

Subscription & Account

Troubleshooting

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